Privacy Policy

Your privacy is a top priority for us. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you use our website and services. By interacting with us, you agree to the terms outlined below. We are committed to transparency and data protection in compliance with applicable laws.

1. Information We Collect

We collect various types of information to improve our services and personalize your experience. The data we collect includes:

Personal Identifiers:

• Name
• Email address
• Phone number
• Postal and billing address
• Payment information (processed via third-party providers)

Account and Interaction Data:

• Login credentials (encrypted)
• Communication records (emails, messages)
• Feedback or reviews submitted

Automatically Collected Data:

• IP address
• Device type and operating system
• Browser version and settings
• Geographic location (approximate)
• Site usage metrics (pages visited, time on site, click paths)

We may also collect information from third-party services you use to connect with us, such as social media platforms or payment gateways.

2. How We Use Your Information

We only use your personal data for specific purposes including but not limited to:

• Fulfilling product or service orders
• Verifying your identity and securing your account
• Sending transactional messages (e.g., receipts, confirmations)
• Responding to inquiries and support requests
• Delivering marketing materials (if consented)
• Improving site performance and usability
• Conducting internal analytics and audits

We ensure the lawful basis for data processing, which may include consent, contract fulfillment, legal obligation, or legitimate interest.

3. Sharing Your Data

We never sell your personal data. However, we may share your information with:

• Payment processors (e.g., PayPal, Stripe)
• Web hosting providers
• Delivery and logistics companies
• Analytics platforms (e.g., Google Analytics)
• Email service providers (e.g., Mailchimp)

These service providers are bound by strict confidentiality agreements and data protection obligations.

We may also disclose information if required to do so by law, in legal proceedings, or to protect our legal rights or the safety of others.

4. Cookies and Tracking

Cookies are small text files placed on your device to help the site function efficiently. We use cookies to:

• Maintain user sessions
• Remember user preferences
• Analyze traffic and behavior
• Serve personalized content

You may manage or disable cookies through your browser settings, although some features may not function properly without them.

5. Data Storage and Security

Your data is stored securely using encrypted databases, access controls, and secure cloud storage. Our infrastructure is protected by:

• SSL encryption
• Firewalls and intrusion detection systems
• Role-based access restrictions
• Regular security updates

Despite our best efforts, no internet transmission is entirely secure. Users are encouraged to use strong passwords and safeguard account credentials.

6. Data Retention

We retain personal data only for as long as necessary:

• Active users: data retained for the duration of your account
• Inactive users: data retained for a period of 12–24 months
• Legal and transactional data may be kept longer as required by law

After the retention period, data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have rights to:

• Access and review your personal data
• Request correction or deletion
• Object to processing or withdraw consent
• Request data transfer (data portability)
• File a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically.